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Privacy Policy

Privacy Policy

This Privacy Policy explains how Language Ladder handles personal data for its website and small-group language course services in Chennai. It applies to course inquiries, screening, enrolment, lesson administration, and related communications.

Terms of Service Contact
Effective Date As stated in policy
Scope All users of our services
Questions Contact

Subject to legal limits, individuals may ask to access their data, correct inaccurate information, withdraw consent where processing relies on consent, or object to certain uses. Where deletion is requested, we will assess whether the data must still be kept for enrolment records, payment handling, dispute management, or legal compliance.

Available rights depend on the nature of the data and applicable law.

To exercise a privacy right, the requester should provide enough information for us to identify the relevant record and confirm the request. We may ask for additional details before acting on the request. If a request cannot be fully granted, we will explain the reason in general terms where the law allows.

Requests are handled after reasonable verification of identity.

Personal data is retained for the period needed to manage inquiries, deliver courses, maintain attendance and payment records, resolve disputes, and meet applicable legal, accounting, or operational requirements. When data is no longer needed, we delete it, anonymise it, or archive it in a restricted form where retention is still required.

We keep data only for as long as needed for the stated purpose or legal recordkeeping.

If we make material changes, we will update the policy on this page and may provide additional notice where appropriate. The revised version applies from the stated effective date. Continued use of the website after an update means the revised policy will govern future processing to the extent permitted by law.

We review this policy when our practices or legal obligations change.
Purpose of use

Why We Use Data

We use personal data to respond to inquiries, assess starting level, match learners to suitable groups and timetables, confirm course terms, manage enrolment, organise scheduled lessons, support guided practice, prepare progress summaries, process payments, maintain internal records, improve website reliability, and meet legal or accounting obligations.

Note
Processing is tied to course administration, communication, and compliance.
Third-party sharing

Third-Party Recipients

Any third party that processes personal data for us is expected to use it only for the assigned purpose and to apply appropriate confidentiality and security measures. We do not sell personal data as a routine business practice.

Note
Recipients are limited to parties that need the data for a defined function.
Legal basis

When We Share Data

We may share personal data with service providers that support website hosting, communications, administration, payment processing, or record management. We may also disclose information to authorities, advisers, or other parties when required by law, to protect rights, to respond to lawful requests, or to handle a dispute or security issue.

Note
We disclose data only when a lawful basis or operational need exists.
Personal data

Data We Collect

We may collect identification details, contact information, course preferences, level screening responses, timetable choices, enrolment records, payment-related records, attendance information, and communications sent through our website, phone, email, contact form, or in person at the center. We may also process limited technical data such as device, browser, and usage information needed to operate the site and maintain security.

The categories collected depend on whether a person makes an inquiry, enrols, or attends a course.
Data sources

How We Collect Data

We receive personal data directly from the individual concerned when a course inquiry is made, a screening is completed, a booking is arranged, or enrolment is confirmed. We also obtain information from lesson administration, progress reviews, and payment processing, and we may collect technical data automatically when the website is used.

Information comes from users, course activity, and basic technical logs.
Cookie types

Cookies We Use

Our site may use essential cookies to support page functions and security, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent depending on their purpose. We do not use cookies to collect more information than is reasonably needed for these functions.

We use only standard cookie categories needed for operation and basic analysis.
User controls

Cookie Controls

Users may manage cookies through their browser controls and, where available, through site-level preferences. Disabling some cookies may affect form submission, session continuity, or other basic site functions. We do not rely on cookie settings to override legal or operational requirements that apply to essential processing.

Browser settings can be used to limit or remove non-essential cookies.
Privacy Contact

Contact Information

Email contact
[email protected]
Telephone contact
+91 81254 63325
Postal address
303, Patnool Sandusha Street, Chennai, IN
Privacy contact
[email protected]

Use the contact details below for questions about this policy or your personal data.

Contact Page